Important Information

Terms of Service

Please review the following rates, additional charges, waiting-time rules, and cancellation conditions before reserving your ride.

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Applicable Tax

13% HST

All listed rates are subject to 13% Harmonized Sales Tax.

Driver’s Gratuity

15% Gratuity

All reservations are subject to a 15% driver’s gratuity.

Additional Service Charges

Extra Stop Charges

An additional charge applies when an extra stop is requested on the way to your destination. The applicable charge depends on the reserved vehicle.

Vehicle Type Additional Charge
Lincoln Town Car Sedan $10.00 + Tax
6-Passenger Limo or 6-Passenger SUV $15.00 + Tax
8-Passenger or 12-Passenger Stretch Limo $25.00 + Tax

Highway 407 ETR Toll

An additional fee will apply when Highway 407 ETR is used. The toll will be charged according to the applicable Highway 407 ETR rates.

Airport Authority Fee

Toronto Pearson Airport Pickup Charges

The following additional fee applies to pickups from Toronto Pearson Airport:

Vehicle Type Pickup Fee
Lincoln Town Car Sedan $15.00
6-Passenger SUV $15.00
Stretch Limousine $27.00
Limo Bus or Coach Bus — Up to 40 Passengers $60.00
Please note: This pickup fee is charged by the Toronto Pearson Airport Authorities.
Pickup Waiting Policy

Waiting-Time Charges

Airport Pickup No Flight-Delay Waiting Fee

No waiting-time charge applies to airport pickups when the passenger’s flight is delayed.

Other Pickup Locations $10 Every 15 Minutes

Waiting time is charged for pickups from homes, offices, hotels, clubs, restaurants, and other non-airport locations.

Reservation Changes

Rescheduling Policy

We require at least 24 hours’ prior notice when a change needs to be made to a reservation.

If the required notice is not provided, a rescheduling fee equal to 25% of the base fare will apply.

Required Notice

Cancellation Policy and Charges

01 Local Trips

24 Hours’ Notice

Local pickup and drop-off reservations require at least 24 hours’ cancellation notice before the scheduled pickup.

02 Cross-Border Trips

48 Hours’ Notice

Cross-border pickup and drop-off reservations require at least 48 hours’ cancellation notice.

03 Insufficient Notice

50% Base Fare

A cancellation made without the required notice is subject to a charge equal to 50% of the base fare.

04 Last-Minute Cancellation

100% Fare + Tax

Cancellation at the scheduled pickup time is subject to the full fare plus applicable taxes.

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Important No-Show Policy

No-Shows Are Charged the Full Fare

All no-shows are subject to a charge of 100% of the fare plus applicable taxes. Please do not leave with another taxi or limousine without contacting us, as the reservation will be treated as a no-show and the total cost will be charged.

By making a reservation, the passenger acknowledges and accepts the rates, fees, and policies stated above.

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